Frequently Asked Questions



(Q) How do I register?
(A) Registration is simple and only takes a few minutes. To start the registration process, click on the Register link at the top or bottom of any Pet Supplies Uk page or Click Here to go to our registration page. You must be 18 years or older.
(Q) I registered, but never received a confirmation email.
(A) Be sure the email didn't get sorted into your spam folder. You can Click Here to contact us & have us re-send the email to you.
(Q) I Cant Remember My Password or I Have Lost It.?
(A) If you have lost your Password CLICK HERE to have it resent.
(Q) How do I update my registration info?
(A) Login to your account and click on the Details button inside your members area, there you can update all your personal information, including email address, newsletter subscription, password, view your account history/invoices, and update your email preferences.
(Q) I'm under 16 and can't signup?
(A) In accordance with standard law under 16's cannot participate in buying as they are legal binding contracts.

If you have an additional question about this subject, please use the Contact Us page.
How to Buy
(Q) How can I Buy a product?
(A) To place a order on an item you must first login to your account. Once logged in a buy box will be displayed at bottom of all Ad/listings pages. You can use this box to place your chosen order
(Q) How can I keep track of items I'm buying?
(A) You can keep an eye on everything you are buying by visiting your members area and selecting the buying page.
(Q) How do I know if I have purchased or not an item?
(A) Our website system will automatically notify you via email if you have purchased a product.